Do you do initial free consultations?

I do not offer free consultations or sessions. If you do have questions about my services, I am more than willing to answer via e-mail at info@jajachen.com. Please note that I cannot guarantee that your e-mail is a secure and/or confidential setting so please provide whatever you feel comfortable sharing should you choose to e-mail.

What is EMDR therapy?

EMDR therapy is a type of mind-body, somatic-focused trauma therapy. EMDR therapy is different than traditional talk therapy or supportive counseling because the focus of trauma processing is less about the content of what you have experienced and talking about the details of trauma and more about how your body holds onto trauma and emotions. More information about EMDR therapy can be found on EMDRIA‘s “About EMDR Therapy page and in a podcast episode I was on with Yellow Chair Collective here.

Do you work with children or youth?

No. At this time, I only provide therapy services to adults 18+.

What is your hourly rate and what form of payment do you accept?

I charge $125 for all 50 minute sessions. Accepted payment types include: cash (exact amount as I do not carry cash in my practice), debit, credit, flexible spending account (FSA), and health savings account (HSA) cards. Checks are not currently accepted. Session fees are subject for change biannually.

Do you accept insurance?

I am private pay only and do not work with insurance. However, as a Licensed Clinical Social Worker (LCSW) in the state of Texas, many insurance providers will reimburse you for my services. This varies from insurance plans and employers. I can provide you with a Superbill receipt for you to submit to your insurance provider should you desire to do so. Please note that the Superbill will require a mental health diagnosis on the receipt and I cannot guarantee that you will receive partial or full reimbursement as that is between you and your insurance provider.

How do I find out what my insurance plan will reimburse?

First, call the customer service number on the back of your insurance card. Tell them that you want to find out what your benefits are for out-of-network mental health therapy/counseling sessions. If they ask you for a procedure code (or CPT code),it is 90834. They will then tell you that after your deductible, they will pay a certain percentage of their acceptable rate. Ask them what your deductible is and what their acceptable rate is. Ask them how many sessions they will cover on your plan. At the end of the conversation, you want to be able to fill in the following blanks: “After paying a deductible of $___, we will pay __% of $___ per session. We will pay for __ sessions total.” It is your responsibility to find out what your insurance plan offers and to follow-up with your insurance provider should you desire to submit a Superbill for potential reimbursement.

How long will I need to be in counseling/therapy for?

Progress toward goals depends on the frequency of appointments and is specific to each individual’s background and unique circumstances. Estimating an exact timeframe for therapy is unique to each specific client as therapy is a journey. Complex trauma, particularly multiple and/or ongoing trauma from childhood (including childhood abuse, neglect or attachment concerns), may require more extensive therapy. My goal at our first appointment is to help you find the best fit for your schedule & budget while also having enough time to work towards goals. Most individuals start out sessions once a week or every other week. As we continue working on goals, we often move to every other week or once a month maintenance appointments.

Do you offer reduced fee or free counseling services?

I do not currently have any reduced fee/sliding scale openings. I also do not offer pro bono/free therapy services to the community. If you are looking for free or sliding scale therapy options in Waco, please read the following blog post here.

Do you offer telehealth/online services?

I offer online services for clients in the state of Texas using a HIPAA-compliant video-conferencing platform called Doxy.me. Online therapy services are the same rate as in-person sessions. Doxy.me does not require you to download anything to use the platform on your computer, laptop, and Android tablets. You may need to download the Doxy app on Apple devices (including iPhones and iPads). I will provide the URL link to the Doxy.me video-conference prior to our first online session so that you may test it out.

Do you offer evening or weekend hours?

I do not have evening or weekend hours open and am no longer taking on clients who need these hours.

What is your cancellation policy?

I ask for 48 hours cancellation for all appointments unless you experience an emergency situation such as sudden day-of illness, weather-related emergencies, or car accidents. We may opt for an online session instead of an in-person session if you have any sudden transportation issues, babysitter cancellations, or additional barriers that come up. Beyond this, please note that I charge the full session fee for all short notice cancellations or no shows to appointments.